Hi Guys, i am doing some research on 'How Remote access/control can bring benefit to an organisation'? Can anyone here share your knowledge or experience with me? Like benefit to IT industrial, your company or even to yourself? I am working in a IT company and I still remember about 4 - 5 years ago, my company tried on some customers but some of them felt insecure about it, some suspected about hacking into their network. But now, remote access/control have been very common method to solve most of the PC problems.. other benefit including my manager sometime lazy to show up to work, just log in from home to do some office work..... (Lucky him..:-/). ..... but thanks god, no major complaint so far from client.