Is one bad experience often enough to make you stay away from a store? I understand that if you go to a small, mom & pop store and are treated rudely by the owner, there's a good chance you'll be treated the same way in the future. But if you walk into a major retail chain, and one of their employees does a bad job, there's a good chance that person won't even be working there in a couple months. And depending on what they did, maybe they were just new, and made a mistake. I think many people go too far in that.