IT Assistance

Hello everyone!
I work as a recrutier for an IT Talent Solutions company, and since I'm not formed as anything related to that (I'm a psychologist) I tend to need a bit of help with this part of the job.

So, perhaps, you could give me a hand?

First of all, regarding the NetApp Filers, specially the 6040 model.
How similiar is it to the previous models? or how different? Does it need any particular preparation to work on this tech?