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During times like we've had in recent years, there's no room for Banks to make mistakes like this.
Speaking of Michael Moore's films, in Capitalism: a Love Story it showed a bunch of people in a low-income neighborhood that had their homes foreclosed; the people went back and in a kind of peaceful protest went back in their houses and staged a long, long neighborhood sit-in. Eventually the guy from the bank came, and tried to get them out, and ended up calling the cops (or the people did, not sure). The cops ended up having to tell the gentleman from the bank to leave, because he (and many banks, it turns out) did so much of this that they couldn't find the proper documentation to each house.
That kind of echos the sloppiness of the bank in the OP. Sad.