I bought & sold a Kitchen-Aid mixer awhile back. This was in perfect working condition when I sold it. The buyer got it today & sends me this email: "I have received this item. The switch is damaged. When plugged in, it starts up and cannot be turned off without unplugging it. What would you like me to do? Send it back, or have it repaired and I send you an invoice for the repairs?" This one has been a member on ebay for a couple years, but is new in the sense that they only have made a handful of purchases & only have a handful of feedback. This was shipped out of the country. The buyer chose the cheapest shipping method (Economy Parcel Post) & DID NOT purchase insurance (and I offer it on all my auctions). I looked again at my listing to make sure I didn't miss anything before. You can see in my pics that the switch is fine. I now remember testing it & the different speeds worked fine too. I also remember packing this puppy in LOTS of bubble wrap & LOTS of peanuts. There was no movement in that box when I was done. I really don't know how to respond to this one. Hubby thinks I should ask for them to email me pics of the broken switch. But if I do that & they sends pics & the switch is broken like they claim, then what? The way I feel is that I packed this item very well & this person declined Insurance, therefore it is there responsibility once it leaves my hands. I mean, if anyone looks thru my feedback on the majority of them people put stuff about "very well packaged" or "excellent packing". That's one of the things I do take great pride in with my items I sell is that I pack them carefully. Should I start putting a disclaimer in all my auctions about refunds & Insurance? Any & all input on this from anyone on here is GREATLY appreciated.