Discuss Customer Service?

[dDave]

Today marks the date that a book I ordered on Amazon is 2 weeks late being delivered.

I contacted Amazon to let them know that the package is nowhere to be found. They replied within 6 hours telling me that they've shipped a replacement order with 1 day shipping. If/when the original order shows up I will ship it back to Amazon so they can sell that one to someone else.

It was a pretty easy experience for me and I think they handled it pretty well, I know other companies aren't so good (Dell is a prime example that comes to mind for me)

Do you contact customer service often? Do you ever have any problems?

 

[Merc]

Do you contact customer service often? Do you ever have any problems?

I only call if something is grossly wrong. Having done enough customer service in my life, I try to solve my problems first. Off the top of my head, I can't think of any truly awful customer service I've dealt with unless you count a really, really horrible waitress at an IHOP as part of the discussion.

 

[Hilander]

From what I have heard about Amazon they are pretty good about replacing things. Takes the worry out of ordering from them.

I bet it was delivered to the wrong address so you may never get it.

I had to call the post office over them not delivering my electric and insurance payment. They were really no help. The lady I talked to tried and she was honest in telling me it will probably never be found.

 

[Vidic15]

Mate, if I bought something that isn't as advertised, I would return because if I am spending a lot of money, I want high quality product.

Never had any issues so far though.

 

[molisa]

sometime it hapens

its not always

AMAZON service is really good