I was working at McDonalds back in 2001. My first day on register during rush time, a scowling women ordered a double cheeseburger from me, and told me that we (McDonalds) always screwed up her order. I smiled and put in her order, saying it would be up in a second. Not long after she walked off with her double cheeseburger, she walked back up with it, and told me, "the cheese is melted into the bun." The cheese is melted into the bun? At McDonalds, the buns are toasted when someone orders something, so they melt the cheese along with the heat from the patty. Was she asking me to tell the grill team to defy the laws of physics? I told the grill team to defy the laws of physics, or at least, that the customer didn't want cheese melted into the bun. I expected them to refuse the attempt, but sure enough, they handed me a sandwich. When I gave it to her, she unwrapped it, and I saw that they had put the cheese between the meat patties. Clever. This didn't make her happy, but I guess it was acceptable, because she didn't make us redo it again. In any case, customers can be crazy, and so here's a thread for former or current customer-service types to share crazy-customer stories. It 'tis the season for crazy, after all.