Julie
Registered Member
Does anyone know if there's a policy in place regarding if a buyer contacts you during an auction asking you to cancel their bid?
Am I required, as a seller, to cancel the bid just because they request it?
Or can I tell them they need to retract it themselves?
Here's the story:
A recent buyer on one of my auctions was asking me a ton of questions regarding that item during the auction. I answered them & he continued to bid.
All of a sudden, about 15 hours left on it...I get an email:
'I really don't think this is going to work for me...blah, blah, blah'
I responded:
'If you really feel this item is not for you, please go thru ebay & retract/cancel your bid'
Never got anything back from him during the rest of the auction.
He ends up winning...so I invoice. Turns out he's in another country (Italy, I think) He emails again:
'I cannot go thru ebay to retire because I'm not in any case that allow you to retire my offer that are: <and he puts in the link from ebay on cancelling bids>. In fact I asked you to cancel the offer because it already happened to me without problem, so I' m sure that you could do the same.'
I could be reading that wrong, but it sounds to me like this guy has bid on other items & then asked that seller to cancel his bid.
My response was:
'If you did not want this item, you should have retracted your bid during the auction. However, you did bid and win this item, which enters you into a legal binding contract to purchase the item from me. If you do not purchase the item, I will be left with no choice but to file a non-paying bidder on you.'
He emailed back:
'This is not correct. In the options I could choose to retire my bid without lying, because my case was not within the admitted cases for retiring. You were the only one to have the choice to cancel my bid and you didn't, even when I explained you I cannot use your item here. I think my behaviour was completely correct and serious, but if you force to throw my money from the window I have to give you a bad feedback anyway.'
So now I'm being threatened with being left bad feedback!!
Am I in the wrong here? Should I have handled this differently? I don't know the policies on this type of thing, so...
Any & all advise is greatly appreciated!
Am I required, as a seller, to cancel the bid just because they request it?
Or can I tell them they need to retract it themselves?
Here's the story:
A recent buyer on one of my auctions was asking me a ton of questions regarding that item during the auction. I answered them & he continued to bid.
All of a sudden, about 15 hours left on it...I get an email:
'I really don't think this is going to work for me...blah, blah, blah'
I responded:
'If you really feel this item is not for you, please go thru ebay & retract/cancel your bid'
Never got anything back from him during the rest of the auction.
He ends up winning...so I invoice. Turns out he's in another country (Italy, I think) He emails again:
'I cannot go thru ebay to retire because I'm not in any case that allow you to retire my offer that are: <and he puts in the link from ebay on cancelling bids>. In fact I asked you to cancel the offer because it already happened to me without problem, so I' m sure that you could do the same.'
I could be reading that wrong, but it sounds to me like this guy has bid on other items & then asked that seller to cancel his bid.
My response was:
'If you did not want this item, you should have retracted your bid during the auction. However, you did bid and win this item, which enters you into a legal binding contract to purchase the item from me. If you do not purchase the item, I will be left with no choice but to file a non-paying bidder on you.'
He emailed back:
'This is not correct. In the options I could choose to retire my bid without lying, because my case was not within the admitted cases for retiring. You were the only one to have the choice to cancel my bid and you didn't, even when I explained you I cannot use your item here. I think my behaviour was completely correct and serious, but if you force to throw my money from the window I have to give you a bad feedback anyway.'
So now I'm being threatened with being left bad feedback!!
Am I in the wrong here? Should I have handled this differently? I don't know the policies on this type of thing, so...
Any & all advise is greatly appreciated!
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